Frequently asked questions about phone unlocking

How can I pay for a code?

We use bKash/Paypal/Mastercard to facilitate all payments. If you have an account you can easily pay directly from your account.


Once I unlock my phone, will I have to unlock it again after updating it?

No, once you use our unlocking services once, you will never have to input an unlock code again as your phone will be permanently unlocked even after updating the firmware or OS.


I got a code but it’s not working. What should I do?

Our unlock codes are 99% accurate. First check to see if you have followed our instructions correctly. Second, verify that you have entered the code in correctly. If it’s still not working verify that you have given us the correct IMEI, make, model of your device and network.


How does your guarantee work? How can I get a refund?

We guarantee our codes to be 100% working and we will happy to give you a refund if our codes do not work. We will offer you a refund only if:

  • Your code says “Not Found”
  • Provide visual proof that a code we gave you fails to unlock your device. Due to the nature of the unlocking business we require an image or video clip of your device showing the code error. Please contact us first, as different devices have different refund requirements
  • We have exhausted our support options and still fail to unlock your device.

important: You cannot cancel your order if it has been submitted and has begun processing.